CASE STUDY N°3: Mobilization of Senior Managers on Occupational Safety
Project objective
To assist the organization of a general assembly with 3 000 senior managers of the company as requested by the CEO of the airline company.
The company
An international airline company with 100,000 employees over 8 major business departments in charge of extremely different activities: Aircraft maintenance, freight management, Sales, Information Technology …
The background of the project
After a fatal accident, the CEO have requested to bring all the senior managers of the company into one strategic event, which end out with a target of a reduction of injuries by 30% across all the business departments: Operations, Sales, IT, Ground Operations, Maintenance, Freight, etc.
Achieving this objective required a sound transformation program of the company culture by creating synergy between flight safety programs and ground personnel occupational safety.
Summary of DP2i main deliverables
- Benchmark between all business departments
- Presentation of insights drawn from the benchmark to the Executive Teams Members of each business department.
- Drafting the specifications regarding the agreed expected needs for improvement.
- Facilitation of several working groups in each of the business departments with the objective to create ownership on the expected needs of improvement.
- Publication of the reference manual, setting the expectations for each key positions in the company (1 double-sided page per position), indicating everyone’s roles at the front and providing a self-assessment checklist at the back.
- Formatting of the reference manual in connection with the company’s Communications department.
- Circulation of the reference manual to all the managers of each business department
Specificity of the project and DP2i Lessons learned
The development of a reference manual organized by positions provided a common framework for all the company, regardless the differences of activities of each department. It established the stance that the contribution of manager contribute to occupational safety and
prevention do not vary significantly across directions.
This project marked a major milestone in the company’s safety culture, by establishing a common language between the Departments, and a set of shared expectations, with a common goal: preventing severe and fatal accidents.